PRIVACY POLICY

Last updated: August 19, 2026

Who we are

Realm of Terror Haunted House operates this website at realmofterror.com. Our public contact information is info@realmofterror.com, 847-270-8061, and 421 W Rollins Rd, Round Lake Beach, IL 60073.

Information we may collect

We may receive information you choose to provide when you contact us, join an email or text-message list, respond to a promotion, apply for a job, or otherwise communicate with Realm of Terror. Depending on the interaction, this can include your name, email address, phone number, message, marketing preferences, and information you voluntarily submit.

When you visit the website, technical information may also be processed automatically, such as device and browser information, IP address, pages viewed, referral source, and general interaction data. The exact information available to us depends on the technologies that are active and the privacy choices you make.

Analytics and marketing technologies

Realm of Terror uses Google Tag Manager to manage website measurement and marketing technologies. Services configured through Tag Manager may include analytics or advertising tools. Non-essential analytics and advertising storage are controlled through the cookie choices available on this site where supported.

We use this information to understand website performance, measure marketing campaigns, improve the visitor experience, and promote Realm of Terror.

Ticket purchases and third-party services

Ticket checkout is provided through FearTicket. When you follow a ticket link, you leave realmofterror.com and information submitted during checkout is handled by the ticket provider under its own terms and privacy practices. Other third-party services linked from this site may have their own privacy policies as well.

Email and text marketing

If you opt in to promotional email or SMS communications, we may use the contact information you provide to send Realm of Terror news, event information, offers, reminders, and other marketing. Consent to marketing is not a condition of purchasing admission. You can unsubscribe from email using the unsubscribe option in a message and can opt out of SMS according to the instructions provided with those messages.

How we share information

We may share information with service providers that help us operate the website, deliver marketing, process ticketing, host technology, analyze performance, or provide other business services. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction. We do not describe customer information as being sold to unrelated third parties for their independent use.

Data retention and security

We retain information for as long as reasonably needed for the purpose for which it was collected, to maintain business records, comply with legal obligations, resolve disputes, or enforce agreements. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Children

Realm of Terror offers events that families may attend, but this website is not intended to knowingly collect personal information directly from children under 13 without appropriate parental involvement. If you believe a child has provided personal information to us inappropriately, contact us so we can review the request.

Your choices

You can change non-essential cookie preferences at any time using Cookie Settings. You may also contact us to ask questions about information you have provided directly to Realm of Terror.

Changes to this policy

We may update this policy as our website, vendors, marketing practices, or legal requirements change. The date above identifies the current version.

Contact

Privacy questions can be sent to info@realmofterror.com or mailed to 421 W Rollins Rd, Round Lake Beach, IL 60073.